Expectation aur reality mein farak tha
Jab main support ke liye call kiya, to mujhe laga ki mujhe easily jo chahiye wo mil jayega. Par reality mein thoda struggle hua. Pehle step mein mujhe apne desktop se settings samjhane mein time lag gaya, phir bhi helpful information jaldi nahi mili. Jo telephonic support tha, usmein basic cheezein batayi gayi, par jab maine advanced issues pooche, to thoda delay hua. Overall mujhe lagta hai ki main already jo expect kar raha tha wahaan se kam mila. Haan, phone pe baat karne mein thodi asaani thi ki pachhe se samajh kar support dete hain. Lekin jitni clarity chahiye thi aur jitni main chahta tha, utni nahi mili. Shayad thoda aur training aur FAQs ko organize karna chahiye taki call pe time na waste ho. Waise bhi main kaafi baar same cheez explain kar raha tha support ko, jo thoda tiring tha. Is tool ke alaawa bhi mujhe time lena padega ki main system khud se samajh sakoon ya nahi, kyunki support jaisa main expect karta tha waise nahi tha.