expect kiya tha support, par mila kam
Main sochti thi ki jab bhi mujhe help ki zarurat padegi toh WFHI ka support system usme madad karega. Signing up ke time sab theek laga, aur main expect kar rahi thi ki agar koi technical issue aayega toh telephonic support timely aur clear help karega. Lekhin jab maine support ko call kiya tab clarity nahi mili jo main expect kar rahi thi. Communication mein straightforwardness thoda missing tha aur lagataar kisi baat ka reply dene mein zyada time lagta tha. Maine feel kiya ki koi proper follow-up nahi hota, aur major issues ke liye alternative support channels ka mention bhi nahi tha, jo ki thoda disappointing tha. Training session bhi thoda rushed lag raha tha, jis se mujhe doubts clear karne mein problem hui. Software ke daily use mein dialer accha tha, par jab technical problem aayi tab main phir support ke bina bhi jyada kuch kar nahi paayi. Mujhe lagta hai ki agle baar agar mujhe support ki zarurat padegi toh main zimmedari khud uthani padegi, kyunki ab ye lagta hai ki help aasani se available nahi hai. Billing aur payment processes acceptable the, par unme bhi kabhi kabhi confusion hoti hai. Overall, jo service maine expect ki thi, vo feinge tieri.