Expect kiya tha smooth billing process but actual mein kaafi problems aaye
Maine socha tha ki payment aur billing ka process simple hoga aur main aasani se apne monthly invoice samajh sakta hoon. Lekin mujhe pehli baar invoice mila toh kuch cheezein clear nahi thi, jaise ki charges ke breakdown aur due dates. Jab maine support se baat ki, toh mujhe baar-baar phir se samjhana pada ki kaise main payment karoon aur receipts kaise confirm karoon. Yeh kaafi frustrating tha kyunki mujhe lagta hai ki billing system thoda aur transparent aur simple hona chahiye tha. Agle baar bhi mujhe lagta hai mujhe help ki zarurat padegi iss process mein. Software ka use theek tha aur training ki quality bhi acceptable thi, par jab baat aati hai billing aur payments ki, toh yeh system mere expectations ko pura nahi kar paya. Mujhe lagta hai iss area par improvements honi chahiye.