Exhausting effort just to understand what’s needed
Honestly, the whole sales and pre-purchase part with WFHI felt like a slog from the start. I’ve explained my situation multiple times, only to be passed around or told generic information that didn’t cut it for what I needed. The onboarding wasn’t much better; I spent hours trying to figure out how to set up the calling tools and dialer, with little clear guidance. Trying to navigate the database feature seemed unnecessarily complicated. Every time I thought I’d got a handle on the software, an update would change something and I’d be back to square one. The invoicing was confusing as well, with unclear details and delays that added to my frustration. I’ve reached out to support repeatedly but felt like my calls were more about listening than real help. At this point, I’m weary of even trying to get a grasp on it all. The effort needed just to be operational was way beyond what I expected, so if you’re looking for something straightforward, this might test your patience a lot.