Exhausted by the never-ending setup
Honestly, I've already explained this setup ordeal more times than I care to remember. The onboarding aimed at setting up my remote workflow seemed like it should’ve been a one-time deal. But actually, quite a bit of configuration needed constant tweaking and adjustments even after the initial setup was done. It felt like they promised a straightforward setup process, but ongoing maintenance was almost equally demanding. The dialer tool kind of worked, but then the database feature needed constant attention which I did not anticipate. They did provide some useful automatic updates, but they often also required re-adjusting settings, which is frustrating after you think you’re finally done. On the plus side, telephonic support staff were patient, though sometimes hard to reach, which added to my weariness. Overall, I guess if you expect a lot of one-off tasks, you might be fine, but I felt this was not really the case. The setup didn’t end like I wanted.