Excited to start but got stuck too long
I was genuinely excited when I first heard about the software and wanted to get going quickly. Sadly, things did not go as I hoped, and I ended up stuck longer than I expected. The signing up and invoicing part was neat and seemed quick, so I felt optimistic. But the moment I tried to start the onboarding and training, I realized it was going to take a lot more time than I thought. The database setup was confusing and required much more fiddling than I anticipated. When I tried to reach out for telephonic support, the wait times were longer than I wanted, which frustrated me. I thought the automatic updates would make things easier, but some of these updates seemed to complicate the dialer tools instead of simplifying them. The training wasn’t very clear in some parts, which left me unsure how to proceed effectively. Overall, my excitement to get rolling faded because I was delayed so much in these first steps. I wished the whole process from signing up to actually working with the software could have been smoother and faster. It felt like there were too many hurdles upfront, which was disappointing. I was hopeful initially, but then the timeline dragged out and I lost momentum a bit.