Excessive waiting and repeated info burdened me
When I first reached out to WFHI support, I was hopeful for a quick resolution to some issues I had with their software. However, the experience turned out to be quite frustrating. Initially, I was put on hold for a good amount of time before even connecting to someone who could assist. Then I had to repeat my problem multiple times because it seemed the first support member was not able to understand or record the details properly. Even after finally connecting to the right team, answers were slow to come by, stretching my wait time unnecessarily. On the positive side, the support staff was polite, and once I got through the hassle, the solution was adequate. Still, the whole process felt unnecessarily long, and the back-and-forth conversations felt like a chore rather than helpful communication. Waiting and repeating information so often was simply too much, and that definitely affected my overall impression of the support quality.