Excessive Effort Needed to Navigate Pre-Purchase Information
From the very beginning, my experience with the sales and pre-purchase phase was far from satisfactory due to the lack of proactive guidance. I found myself having to independently research and deduce most of the features and terms of the software without adequate explanations provided upfront. The promotional material was sparse on details, leaving many aspects unclear until I delved into the actual interface. Furthermore, the support channels seemed more reactive than proactive, meaning that unless I specifically lodged a query, I received little informative outreach. This resulted in a considerable amount of trial and error on my part, which was both time-consuming and frustrating. The onboarding flow did offer some training, but it was not comprehensive enough to compensate for the informational gaps before purchase. All in all, the amount of effort required to resolve my doubts and figure out how the workflow could fit my requirements was significantly greater than anticipated. I expected a more transparent and supportive pre-sales experience and ended up investing far more personal time to understand what was being offered and how to use it effectively.