Exactly what I expected, but some parts were unclear
I signed up with reasonable expectations about the support and communication when using the software and training. Part of the onboarding flow was quite straightforward; things like setup and accessing the dialer were explained clearly enough to get me going. However, there were some aspects where I had to spend extra time figuring out details that the explanation glossed over. For instance, using the database feature in conjunction with the calling tools required a bit more trial and error because the instructions weren’t as precise. Also, when I reached out for telephonic support, the assistance was polite but sometimes left me with more questions because the explanations were a bit vague. The automatic updates worked fine and didn’t disrupt my workflow, which was a positive. Overall, I feel the training and invoicing processes met expectations but the clarity of communication around some software features could improve. It did the job mostly, but I found myself juggling between manuals and support calls more than I'd hoped.