Everything felt quite off with how problems were handled
I had high hopes after signing up for the WFHI software and training, but one moment really stood out where everything seemed to go sideways. During the onboarding process, I encountered a significant glitch with the dialer tool that caused calls to disconnect unexpectedly. While support did eventually offer some assistance, it felt like I was left hanging for a bit, which wasn’t reassuring. Beyond that specific incident, the overall communication felt disjointed and somewhat vague. I can’t recall receiving clear, step-by-step updates or guidance on how they intended to fix the issues that came up. It left me feeling unsure about whether the software was reliable enough for consistent use. The automated updates, which I expected to improve my experience, occasionally seemed to introduce new quirks rather than fixing existing ones. On the plus side, the database feature was intuitive enough to navigate when it did work properly. Still, with that core problem in the early phase and unclear resolution efforts, the whole experience felt quite off and left me doubting if this setup was right for me.