Eventually got through the paperwork, despite delays
I decided to try the software and training service after reading up about it. The pre-purchase steps involved multiple forms and some back-and-forth before I could finalize anything. Most of the time was spent waiting for responses about pricing and setup options, which felt somewhat repetitive without much new information. The sign-up and payment parts eventually concluded, but the process wasn’t as streamlined as I had hoped. Support was patient but didn’t really speed things up. There was one aspect I appreciated, which was the clarity of the initial invoice I received, making it easier to understand my commitments. That said, the experience overall left me feeling that the process dragged on longer than necessary. Still, I managed to get access to the software in the end using their database and dialer features, but only after considerable delay compared to my expectations.