Eventually got it, but took some waiting and repetition
The training provided was comprehensive though I found recurring content somewhat frustrating. Initially, I expected onboarding to progress smoothly with clear-cut sessions, but some parts repeated themselves. For instance, while learning to navigate the calling tools and dialer, I had to revisit the same tutorials multiple times before understanding the practical applications. The database management section was particularly challenging, requiring patience as I waited to access updated modules. However, the trainers were always available to clarify doubts, which helped me break through my confusion. It finally clicked when I realized the training was designed to reinforce knowledge through repetition, though that meant waiting longer than I'd hoped. The automatic updates introduced during the period also required brief pauses in training, which felt slightly disruptive. Despite these, the overall onboarding was well-structured and informative. I believe a bit less repetition and more hands-on exercises on using the software day-to-day would enhance the experience. Still, I’m now confident in managing the system effectively thanks to their support.