3 out of 53 of 5Verified purchaseSupport and communication
Eventually figured it out, but it took time
Support was... Okay. I didn’t get all the answers upfront, meaning a lot of the issues I faced were things I ended up figuring out on my own, after going through various help articles and tutorials. The telephonic support was available but only at certain times, which wasn’t always convenient. It wasn’t until a late interaction with support that something clicked about the dialer software’s setup, which allowed me to use it properly. Training was partially helpful but left gaps I had to fill alone. The communication could have been more proactive about these traps. Automatic updates sometimes changed workflows unexpectedly, causing a few hiccups. Overall, it was a mixed bag between what was provided and what I had to manage independently.