Entire process felt misleading and confusing
I expected a clear and well-labelled sign-up and sales process, but instead, the whole experience frustrated me. The way the software’s features were described in the sales pitch did not match what I actually found in the dashboard and calling tools. Labels and instructions were inconsistent across different parts of the software, making it hard to follow what to do next, unlike similar systems I have used before. Instead of feeling guided, I felt lost trying to figure out how to use the dialer and database. The invoicing process was equally unclear, with labels that didn’t make sense and left me unsure about what I was paying for. I also found that the training materials did not cover these confusing areas well enough to help me get back on track. From start to finish, this all felt like a bad mismatch between what was promised and what was delivered. This is much worse than I expected when I searched for remote workflow software, and I ended up wasting a lot of time trying to untangle the mess.