Entire process felt disjointed and poorly sequenced
The sales and pre-purchase steps with WFHI left much to be desired in terms of order and clarity. From signing up to understanding the product offerings, the sequence of communication felt haphazard. I encountered repeated requests for information that should have been gathered earlier, which interfered with a smooth progression. The training overview was shared after software access was granted rather than beforehand, which made initial hours confusing. Billing details weren't clearly explained at the beginning, leading to uncertainty during payment. Moreover, the support options were introduced quite late in the process, making it difficult to reach out when I needed help navigating the system initially. While some materials provided were comprehensive, their timing in the onboarding flow made the process frustrating and overly complex at times. I believe a more logical order of steps would greatly improve user experience and reduce unnecessary backtracking during setup.