Endless waiting on calls was most frustrating part
The sales process was extremely wearisome due to constant waiting and repeating the same information multiple times over phone calls. Every time I thought I was getting through, some basic details were rechecked, or I was redirected to someone else, which wasted a lot of time. It felt like they had no clear structure about who should handle what in the pre-purchase phase. I was trying to get clarity on the software features and training options but kept getting vague answers or being told I’d be called back, which rarely happened promptly. The repetition got so bad that I started losing interest in even pursuing further. While the invoicing and sign-up might be fine once you get the product, the entire experience up to that point was disappointing and made me doubt if this was the right choice for me.