Endless waiting and repeated explanations, support failed me
From the start, my experience with their telephonic support was quite frustrating. Every time I reached out, I had to repeat my issue multiple times to different agents, which felt incredibly inefficient. The waiting periods were long, and despite explaining my problem clearly, the solutions proposed often seemed to miss the mark. It felt like I was stuck in a loop, being transferred and asked the same questions again and again. On the rare occasion when I got a direct answer, it was about the software updates, which at least seemed to be an area that worked smoothly and without much intervention. However, this small positive couldn't make up for the overall poor communication. This situation drained a lot of time from my days and left me feeling quite dissatisfied with the support setup. Given how much waiting and repetition there was, I honestly expected better responsiveness and understanding from the team.