Endless hours just to figure things out
I honestly spent way too much time trying to understand how the sales and pre-purchase steps worked because there was very little guidance provided. It felt like most of the knowledge was expected to come directly from me, which is frustrating when you expect a streamlined onboarding. From signing up to fiddling with the database feature, it was all overly complicated for what should have been straightforward. The calling tools didn’t help either, as I had to configure them without clear instructions. Every step felt like a guessing game, and by the time I'd reached out for support, the delays only added to the headache. If the initial experience is this tough, I can only imagine what ongoing use would be like. It’s exhausting having to do all that legwork myself just to get started.