Endless Effort for an Unresponsive Experience
Trying to get information before buying felt like a full-time job. I contacted support multiple times, but it took ages to get even a brief answer. One instance in particular was frustrating: I needed details about the dialing software’s limits, so I called the helpline expecting a quick resolution. Instead, I was on hold for what felt like forever, with vague statements from whoever finally answered. Other than that moment, it seemed like getting a reply was generally slow and unclear. The onboarding flow seemed promising, but without timely responses from sales, it was hard to proceed confidently. The invoicing and payment details were also confusing since no one explained them properly. Training materials hardly helped clarify these points either. Overall, I spent a lot of time trying to figure things out alone because the team wasn’t responsive. Eventually, I decided this was too much effort for a result that never met my expectations. The software and calling tools weren’t even tested properly due to the obstacles faced early on, and that was disappointing. I really hoped for better ease and clarity through the process.