2 out of 52 of 5Verified customerSupport and communication
Ended without much help on biggest issue
When I first encountered problems with the dialer dropping calls, I reached out to telephonic support immediately. The initial call was polite enough, but their troubleshooting steps felt basic and didn’t resolve the core issue. I was then put on hold multiple times waiting for a supervisor. Eventually, they suggested resetting my entire database integration, which warned to me as a massive step. After following their instructions, the problem recurred and support admitted it might be a software bug. Despite follow-up calls, the issue was never fully fixed, leaving me with unresolved disruptions and a poor resolution overall.