Ended up working but not clearly better than before
I have used other remote workflow software before, so I was interested to see how this compared specifically in terms of support and communication. At first, there was a bit of waiting on the line during telephonic support calls, which I found a bit frustrating since fast answers were important. The explanations about setting up the dialer and using the database were helpful to some extent, but I often felt like I was repeating questions or being given general answers rather than detailed walkthroughs. On the plus side, the automatic updates worked smoothly without any need for intervention, which was an improvement over what I had used previously. The invoicing and payment system also was fairly straightforward, matching my expectations. Overall, I’m unsure if the experience is significantly better or worse than other products I’ve used, but the outcome did meet my needs without major problems. So while the support and communication could be more personalized and reactive, the product itself still allowed me to complete the core tasks I needed to do remotely.