Ended up with what I needed, after all
Finding exactly what I needed before purchasing the service was a mixed experience. I spent quite some time exploring the options and trying to understand the billing structures and subscription details, which were not immediately clear. The site layout and sign-up process involved some back-and-forth for me to ensure I was making the right choice. Once I finally went through the payment and invoicing steps, which were clearly laid out and easy to follow, I felt more confident. The onboarding and training materials were a bit dry but did explain necessary parts of the software like the dialer and call management features. Support was available but felt a bit impersonal, making me wish for quicker responses while I was still trying to get started. So, although it took longer than expected, I did manage to get what I came for, and the updates since have worked smoothly. While the journey to begin with was tiresome, the end result was acceptable.