Ended up with partial clarity on responsiveness
When I began the training and onboarding process with the software, the initial steps were straightforward, and I could follow along easily. The team responded promptly when I had queries about using the database feature and the integration with the dialer, which was reassuring. However, at some later stage, I noticed that follow-up on more detailed questions wasn't as timely or thorough; this led to some confusion about advanced call logging functionalities. The automatic updates installed without much notice, which occasionally disrupted my workflow, and it seemed like I had to figure out the consequences of these changes on my own without further guidance. Overall, I felt that the basic support was accessible and helpful, but when things got complicated, I had to manage by myself more than I expected. Onboarding covered many aspects clearly enough for straightforward tasks, and the invoicing process itself was well-explained and easy to complete. I don't think my experience was exceptional, but several elements worked fine, and others were a bit lacking in follow-through. In summary, the responsiveness varied during the training and onboarding, showing some strengths but also gaps.