Ended up with no real solution for communication
I was expecting their telephonic support to be somewhat better based on what I’ve used before, but unfortunately, that wasn’t the case here. When I tried reaching out with issues about the dialer and database features, I found the responses slow and not very helpful. They seemed hesitant or unsure about the problems I described which made me feel like I was not being taken seriously. It was a bit frustrating because I spent quite some time explaining my issues and honestly, sometimes the automated replies didn’t make much sense. On the plus side, the invoicing and payment process was straightforward enough, so that part didn’t bother me much. But overall, the support and communication did not meet my expectations, and I didn’t get the outcomes I hoped for despite the effort I invested. It was a disappointing experience that leaves me doubtful about continuing with the software.