The support and communication experience started off fine, with decent telephonic support available
The support and communication experience started off fine, with decent telephonic support available when I had questions during onboarding. They were generally polite and tried to clarify my doubts with patience, which I appreciated. The setup itself felt like a two-step process—some things were one-off setups, but others needed continuous tweaking and checking, which made me a bit uncertain about how much I’d rely on support going forward. Sometimes it felt like I was redirected or given basic answers and had to figure out a lot on my own, which circles back to me questioning the depth of ongoing support. Though I did get helpful guidance in some cases, other times it felt like I was left to figure out things slowly, so the overall outcome is a mix of satisfied and still figuring it out. At least the telephonic help was responsive enough that reaching assistance was not a hassle. So the final takeaway? I managed to get things running, but support wasn’t always as comprehensive as I’d hope, which means I might still need to invest considerable effort into maintaining and adjusting my setup.