Ended up very slow to start, not what I expected
When I first decided to try WFHI, I honestly expected to get going much faster based on the information on their site and initial communications. I thought signing up, setting up the software, and understanding the onboarding process would be smooth and almost immediate. Instead, it took much longer before I was really comfortable using the software. The onboarding sessions were helpful but felt drawn out, and the calls to telephonic support, while eventually resolving issues, were sometimes unpredictable in how quickly someone picked up. I had imagined the dialer tool would be intuitive right away, but it took some real trial-and-error before I was able to comfortably use it with my database. The automatic updates occasionally made the interface change in ways that slowed me down too. On the bright side, the invoicing and payments system was clear and worked as expected, so at least that part was not complicated. Compared to what I thought and hoped for, the entire start-up time was disappointing for me, with lots of waiting and learning curve. Overall I feel the process could be made quicker for new users to get working smoothly soon after signing up.