Ended up unsatisfied despite some good points
At first, I thought telephonic support might help clear all my doubts easily, but that wasn’t really the case. One specific moment stands out when I was on a call trying to understand how to properly use the database feature with the dialer, and honestly, the explanation was vague and left me feeling more confused. Beyond that, the overall confidence I hoped to gain from support didn’t really build up. I felt I was mostly left figuring out things on my own, with only occasional generic help that didn’t quite address my issues. Though the software itself seemed decent enough and made some tasks easier, the kind of guidance I needed was missing. The sign-up and invoicing process went smoothly, so at least that was one thing I could count on. But in the end, the outcome was that I wasn’t confident that I had all the necessary understanding or tools fully to use everything properly. It left me with mixed feelings about continuing or not since I wasn’t sure if future issues would get better attention. So the final takeaway is that the support outcome didn’t meet my expectations, even if the product aspects had a few positives here and there, that moment really emphasized the gap in support.