Ended up understanding after some effort
I wasn’t sure what to expect when I went through the sales and pre-purchase phase with WFHI. At first, the product details sounded promising, and the demo showed some of the software’s calling tools and database features. However, some explanations around the invoicing process were a bit vague until I reached out to support. The sign-up process was smooth and mostly automated, which saved me time. After payment, onboarding walked me through setting up the dialer and using the calling tools, but I had to revisit parts of the training to really get a grip on it all. The automatic updates kept things running nicely, though I wish the documentation clarified how updates could affect my workflow. Telephonic support was helpful but had some wait times, which is understandable. So, while the experience was mixed with clear points and some confusing parts, I feel the clarity improved as I spent more time with their software and services.