Ended up still confused despite explanations
I found the support and communication from WFHI somewhat mixed – the representatives were polite and tried to be helpful in explaining the software and processes. However, many of the explanations left me more confused than before because they used jargon and assumptions about prior knowledge that I didn’t have. On the plus side, the materials provided in training were detailed and clear if you go through them carefully. Unfortunately, the telephonic support wasn’t as intuitive as I’d hoped; sometimes I had to ask multiple times for the same clarifications. In the end, I was able to navigate the software eventually but it took a fair bit of effort and persistence. So the outcome was that while I found the platform functional, I didn’t feel fully informed or confident just from support calls and communication alone.