Ended up sorting out issues but it took time
Going into the sales and pre-purchase phase, I was hopeful about a smooth setup, but things didn’t quite go as planned initially. At first, the communication was fine, and the overview of what the software could do seemed clear. However, when some errors popped up during the onboarding, it felt like I had to figure out a lot on my own. The database didn’t connect immediately as expected and the dialer had some quirks that weren’t obvious from the start. I did contact support and although they were polite, the response time sometimes made me a bit unsure if I was on the right track. The sign-up and invoicing were handled correctly, thankfully, so the billing side was not a concern. Looking back, I think the outcome of getting everything mostly set up was decent, but the process itself was slower than I expected. Maybe others will have a faster experience, but I still have mixed feelings about how smoothly the system handled these setbacks.