Ended up sorting it out okay, but steps could be simpler
I wasn’t sure at first if the order of communication and support steps made sense. At times, it felt like I was jumping from one vague answer to another without getting a proper explanation upfront. For instance, I would call support about the dialer setup, and the steps given didn’t seem to align logically with what I was experiencing on the software interface. Sometimes I was advised to do things in one sequence, only to be told later the order should actually have been different. That back-and-forth was a bit frustrating, but eventually putting the pieces together did lead to a working setup. I think the communication style was good enough to get you over the finish line, but a more sensible, clear sequence of steps might have helped save a lot of time and confusion. Still, the end result was functional for me, so I can’t say it was a failure. It just felt like the process itself could have been a bit more streamlined rather than feeling like a roundabout.