Ended up somewhat confident but not without doubts
My experience with WFHI’s telephonic support was a bit of a mix. On one hand, the support staff were generally polite and willing to assist, which made me feel like help was accessible when I hit a snag. I called a few times regarding issues with the dialer functionality and how database entries synchronized, and each time they provided answers that made sense and helped me move forward. However, the communication sometimes felt a little slow and there were times I had to call back because I wasn't sure if the problem was fully resolved. This left me with some lingering uncertainty about whether the software was truly set up in the best way for my needs. By the end of the support interactions though, I did feel moderately confident that I could manage on my own and was aware of the software’s capabilities and limitations. Still, I wish the follow-up could have been more thorough or proactive, as that might have increased my confidence to a higher level. So overall, the support was helpful but not enough to remove all questions I had, leaving me with a cautiously optimistic outlook.