ended up signing up, despite all the back and forth
I was trying to get all the info before signing up and it seemed like I had to call support multiple times. It felt a bit repetitive because sometimes the same questions were asked again by different people, or I was told I would get a callback to confirm details which never came. The wait on some of those calls was longer than I expected. Despite all this back and forth, I still managed to get what I needed eventually and completed the sign-up. So the result is that yes, I’m using the software now and it seems to be working fine, but the process to reach that point felt slower than I wanted. I wish that some of the sales conversations could have been cut shorter or consolidated because having to explain my situation multiple times wasn't necessary. Oh well, the most important thing is that the access is granted and now I'm able to move on with the actual software and training. So while the experience wasn’t ideal, the end result is positive and workable.