Ended up not helping much

Ended up not helping much

Using the support for WFHI on ongoing matters was mostly frustrating. I initially thought the setup and calling features would improve my workflow, but day to day the software acted up more than I expected. The dialer sometimes lagged or dropped calls, which made it difficult to maintain contact. I had to explain the same issues several times to the telephonic support, but solutions were slow to come and not always helpful. The database feature was fine enough to organize contacts, but didn’t make a real difference when the call system faltered. Updates were automatic but didn’t seem to fix the underlying problems for me. The training was there but didn't prepare me for the issues that emerged during use. Payment and invoicing were straightforward, at least on the administrative side. Overall, while there was a functional element, the software and support didn't deliver a reliable experience day to day, and I ended up feeling stuck repeating myself without results. It just didn't work out the way I'd hoped.