Ended up not fully adopting the training system
Although the initial onboarding phase went somewhat smoothly, the day to day behavior of the training modules was inconsistent and made it hard to rely on for steady progress. Sometimes the lessons would update automatically, which seemed like a good feature at first, but it actually disrupted the flow and caused me to repeat steps unnecessarily. The calling tools and dialer were sometimes unresponsive, adding to the frustration of trying to get into a routine. I had hoped that with ongoing use, things would settle, but instead, I found myself using parts of the software less and less. The telephonic support was helpful at times but didn't fully resolve my issues with workflow handling or clarify some key parts of the training. In the end, I didn’t continue with the training because the way things behaved every day interfered too much with my schedule and goals.