Ended up not feeling confident enough to proceed
I went through the sales and pre-purchase stages with some hope regarding the software and training offered by WFHI. They provided a decent overview of what their software and dialer could do. The invoices and sign-up process were straightforward and on-time, which was a good start. However, as I tried to get a clearer picture by asking support a few detailed questions, the responses felt vague and somewhat generic. Although the training offered seemed promising initially, I wasn’t convinced by how issues were handled or how clear the onboarding would be in practice. I appreciated the automatic updates and the presence of telephonic support, but it didn’t help me gain the confidence I was hoping for. By the end of the process, I felt uncertain and decided not to proceed, as I needed a more solid foundation before investing further. So overall, the experience was mixed but ended with a cautious no from my side.