Ended up not feeling confident after training
Reflecting back on my experience with the WFHI training and onboarding, I found that by the time I finished, I was still not confident in using the software effectively for remote workflows. Initially, the sessions seemed promising, but as I progressed, many explanations felt rushed or incomplete, leaving gaps in my understanding of key tools like the dialer and database features. Although automatic updates kept the software current, I found myself hesitant to rely on new features without clear guidance. The invoicing and payment process was fairly standard and did not cause any issues, which was one small positive takeaway. I also used the telephonic support at various points, but I felt the assistance was limited to basic queries and didn't fully address my deeper concerns. Overall, despite some pieces working fine, the training failed to equip me with the confidence to navigate the system smoothly or to optimize its use for my needs. I doubt I would have felt comfortable continuing without supplemental help or self-led learning.