2 out of 52 of 5Verified purchaseSupport and communication
Ended up needing more help than I thought, so not my best experience
So I got started with WFHI and thought the initial setup would be a one-off thing, but honestly, it felt like I was needing support again and again. The support team did okay when I reached out, but the fact that I needed to keep calling telephonic support left me a little frustrated overall. I mean, setting up the dialer and database felt complicated at first, and every time I thought I had it figured out, another detail surfaced. Maybe some parts of the software and updates do work smoothly, but from my perspective, the ongoing help calls made the whole thing more of a hassle than I expected. In the end, it’s not quite what I hoped – I wanted more clarity and less repetitive back-and-forth to get everything ready for daily use.