Ended Up Needing More Help Than I Thought
I signed up for the training and onboarding sessions hoping to get a smooth start because I've heard of other platforms being straightforward. But honestly, I found myself really struggling to grasp some parts of the setup on my own. I even had to keep the support helpline on speed dial because the software's dashboard was just not as intuitive as I expected. Halfway through, I kept circling back to the same issues and honestly, it felt like I was going in loops. The calling tools and dialer didn't seamlessly integrate with the database features, which added to the confusion. I thought I'd be more independent by now, but I realize now that the onboarding flow is more complicated than it looks. So yes, I will definitely need help again next time, which is frustrating because that’s not what I signed up for. Getting automatic updates didn’t solve these initial hurdles either, and honestly, it just added changes I was not ready for.