Ended up managing mostly on my own with some support help
When I started using WFHI’s software, I found that I had to figure out quite a few aspects of the calling tools and database management by myself, which was a bit challenging at first. The documentation was helpful but not always complete for every small glitch that came up. On the positive side, the telephonic support team did respond when I reached out and offered clear guidance that solved some issues quickly. However, many times I found myself waiting for a callback or sifting through files to troubleshoot independently, which was a bit frustrating. Over time, I developed a routine that worked smoothly, and the automatic updates meant I didn’t have to manually adjust settings often. Overall, though there was quite a bit to learn alone, the combined experience led to a functional setup without major roadblocks. It definitely felt like a mixed experience where I had to balance self-help with support, but in the end, I managed to get everything working well.