Ended up knowing the basics only
The training and onboarding process left me mostly tired and little convinced about its clarity. I went through the initial walkthrough videos expecting some straightforward explanations, but the instructions often felt vague and repetitive, as if I had heard these things before in other training sessions. The steps for accessing the database and using the calling tools were especially confusing because they jumped around too much and didn’t seem to cover the updates they’ve made in the software. This made setting things up take longer than I thought. While I appreciate that the trainers tried to cover everything, the sequencing was off and sometimes I didn’t understand how to proceed until I searched around on my own. After the onboarding week, I was able to make calls using the dialer but felt that I only grasped surface-level functions rather than any useful depth in managing the remote workflow dynamically. Overall, not very impressed with how clear the explanations were, and it left me mostly knowing the basics only.