Ended up just signing up without much clarity
Going through the sales and pre-purchase process left me mostly frustrated because of the amount of waiting and repetition involved. At first, I reached out for some basic information about how the software’s calling tools integrated with my current workflow. Then, I was put on hold while a lot of generic info was shared multiple times, and I had to repeat my specific questions in nearly every conversation. It felt like the representatives didn’t really listen closely and kept giving standard scripted responses. The training modules that were mentioned sounded promising, but I had to wait several days before accessing them after signing up. The sign-up process itself was straightforward with clear invoicing and payment steps, which was the only good part in my experience. However, the repeated sessions explaining the same points got exhausting and didn’t help me make a confident purchase decision. Database features and automatic updates seemed fine once I was inside the platform, but I wished the sales process clarified these better beforehand. While telephonic support was available, getting through to someone who understood my needs was time-consuming. To sum up, I ended up going ahead with the purchase despite the poor pre-sale communication and long delays, rather than because of a smooth or encouraging experience.