Ended up just cancelling after too much back and forth
I went into the sales process thinking it would be simple to figure out what I needed, but honestly it felt like too much waiting around and answering the same questions repeatedly. Every time I thought I had a clear sense of the package options, there was another call or email to clarify or confirm things, which just dragged on. It made it feel like no one really understood what I was after or cared to move it along quickly. I also noticed onboarding details kept getting repeated, almost like I was stuck in a loop which was frustrating. Eventually, I decided the whole back and forth wasn’t worth it and I stopped pursuing it. If the pre-purchase experience had been smoother and less repetitive, I might have stuck around longer, but the waiting and endless reexplanations lost me. So the result was that I didn’t go forward with the platform after all.