Ended up frustrated and ignored on billing issues
Looking back, my experience with the payment and billing side of this software was disappointing. I faced issues with invoices that didn’t seem to match what I thought I’d agreed to, and attempts to get clarity from support left me feeling ignored over time. The replies were slow or sometimes not directly addressing the billing concerns I raised, which caused growing frustration as weeks passed. I tried multiple times to explain the problem and expected at least some acknowledgement or clear resolution, but that didn’t happen. It seems like the payment process and invoicing could benefit from more transparency and a more responsive approach, especially since this is crucial for anyone managing their expenses carefully. Even though I appreciated some parts of the software itself, the billing communication made me wary about continuing. Reflecting now, I wish they had a better system in place to quickly and clearly handle such queries, as the current experience left me feeling quite disappointed.