Ended up figuring things out, but not how I expected
Looking back, the training and onboarding experience was far from smooth. I expected more step-by-step guidance or a clearer roadmap, but I had to figure out a lot by myself through trial and error. The initial materials felt too generic and didn’t address some of the specific challenges I faced using the dialer tools and configuring database features. Although the telephonic support eventually clarified some points, it wasn’t very proactive and often seemed reactive rather than anticipating what I’d need next. I found that the sign-up and invoicing process was straightforward enough, which probably saved me from further frustration early on. Even though I managed to get the software up and running, the scattered explanations left me wishing for a more cohesive onboarding and training flow. It worked out, but I learned much more outside the official training materials than within them.