Honestly, I was hoping the support would make things a lot smoother for me, but turns out I spent a

Honestly, I was hoping the support would make things a lot smoother for me, but turns out I spent a

Honestly, I was hoping the support would make things a lot smoother for me, but turns out I spent a lot of time just trying to figure things out myself. The telephonic support was available, but usually when I called, the answers I got were pretty general and didn’t solve the specific issues I had. For instance, setting up the dialer and getting the database features to sync properly required a lot of trial and error on my part. At one point, I felt like I was the one teaching the system how to work for me, rather than the other way around. It did make me realize that although support was there, a lot of the onboarding and customization still depended on self-learning. I guess the one thing I can say was fine is that the software itself was quite reliable once I managed to figure out the settings—but really, I shouldn't have had to spend so much time guessing. In the end, I managed, but it was a slow and frustrating process that mostly hinged on my own efforts.