Ended up figuring out most issues myself, might need support again
I’m honestly a bit unsure how to sum up my experience with WFHI’s support and communication. On one hand, when I contacted support, some responses did help me eventually resolve my problems, which I appreciated. But many times it felt like I was left hanging for long or pushed to figure things out myself, especially with the dialer and software features that behaved unpredictably. The automatic updates sometimes changed my settings, and I had to reach out for help more than once. Because of that, I wouldn’t be surprised if I have to call back the next time I encounter any issues — it doesn’t feel totally reliable yet. The sign-up and billing were the only smooth parts here. So while the support wasn’t a total miss, I think I’ll have to keep a close eye and possibly keep asking for assistance until they iron things out more consistently.