Looking back at my initial experience during the sales and pre-purchase phase, I would say it was qu

Looking back at my initial experience during the sales and pre-purchase phase, I would say it was qu

Looking back at my initial experience during the sales and pre-purchase phase, I would say it was quite disappointing in terms of the guidance provided. There weren’t many clear details upfront, so I had to do a lot of figuring out by myself after signing up. The information available before purchase was minimal and left me wondering about what exactly was included in the software and training. I found myself exploring various features and attempting to understand the billing process without much help. Even the description of updates and dialer functionality was vague, requiring trial and error on my part. While I appreciate the software’s core capabilities, the lack of adequate sales-phase explanation meant a slower start and a steeper learning curve than I anticipated. On the plus side, once I got the hang of the interface, the invoicing and payment steps were relatively straightforward. Still, I wish more comprehensive guidance had been provided earlier to make the decision and onboarding easier for customers like me.