Ended up feeling unsure despite some answers
My experience with support and communication left me somewhat underwhelmed, mainly due to how things were explained. When I reached out by phone, I found the responses polite but not always clear. The explanations often felt a bit vague, which left me guessing the next steps rather than confidently proceeding. I understand the system has complexities, but I think more straightforward guidance would have helped. On the plus side, I did appreciate that support was available without long waits, so access to assistance was reliable. Still, the lack of clarity somewhat diminished the overall usefulness of that contact. Despite this, the onboarding process itself was mostly transparent, and I could manage signing up and invoicing without much trouble. I just wish the communications from support had been a little more direct and less technical jargon-heavy. In the end, I reached my goals, but the path could have been smoother with clearer explanations.