Ended up feeling unsure after all
I went through their sales process trying to assess exactly how confident I could feel about committing. On one hand, the sign-up and invoicing were straightforward enough, and I understood the features described in the training modules. The database feature seemed useful on paper and the automated updates gave some comfort that the tool would stay current. But on the other hand, there were moments when the onboarding felt disjointed. I found myself repeating explanations to the support team and sometimes waiting for answers longer than I liked. The dialing tools worked fine but occasionally, certain features didn’t quite match what I had expected. All in all, just by the time I finalized the purchase, I felt a mix of optimism and reservation. I can’t say I’m fully confident, but neither am I totally unhappy with the setup. It’s a usable system, and I might get accustomed to it if I stick with using the training and software regularly. So my overall feeling is neutral, with room to improve both communication and feature clarity in the future.